Payment timescale

[santony13]

If someone wins the bid on an item you are selling, is there an agreed timescale for them to pay for the item before you can relist it?

[red_magpie · Accepted solution]

When a buyer doesn't pay you need to open an unpaid item case. You can open it any time between 4 and 36 days after the listing ends, and close it after four days if they haven't paid. For details, see: http://pages.ebay.co.uk/help/sell/unpaid-items.html

Your final value fee (but no other fees) will then be credited back to your account and you can safely relist the item, or make a second chance offer. The buyer will receive an unpaid item strike. Neither party can leave feedback; any already left can be removed.

Always add non-payers to your blocked bidders list, see: https://pages.ebay.co.uk/help/sell/manage_bidders_ov.html

[john1297576]

If you relist without completing the Unpaid case as already mentioned, you will pay two 10% Final Value Fees AND risk having two buyers who both pay. One item !! What do you do then? Recipe for bad feedback and VERY expensive.