PackLink Hermes item damaged in transit

[darrylok]

Buyer has sent me photos of item damaged in transit. Last time this happened (2019) I contacted Hermes who directed me to a PackLink claim form on Ebay. This time contacting Hemes via "Holly" chatbot ends up advising me (the sender/seller) to contact the seller who will take it up on my behalf !?!

I have pictures from the buyer and I have refunded the sale.

Can anyone tell me where to start the claim for damage in transit against Hermes or PackLink?

Thank you

[61stephenuk]

As you booked delivery via Packlink it is them you must claim from start this here hopefully your item is not on their no compensation list.