PROBLEM WITH RETURNING TO A SELLER

[kamiestore]

I recieved an eiderdown very recently that i purchased in good faith it smells extremely musty and the feathers have spilt out from little holes so i started a return. which was granted and i dont have to pay for return postage due to condition and that this wasnt mentioned in the listing  the seller sent a postage label which was for the weight 0 - 2 kilograms and the eiderdown when it is boxed wieghs 2.5/6kilograms and if it is just wrapped in a carrier bag 2.3 kilograms the seller wont send me a revised postage label so i can post the eiderdown back to her. i ve been told from a print out slip from ebay it has to be sent tracked 48 hr and via the royal mail i was considering just paying for the return myself and hopefully i will get the money back but the man in the post office said no the seller will revise the postage label today i have to give the tracking number and the postoffice man wouldnt let me pay for the return myself as he said i might not get the money back and i need to contact the seller but she has said she will not send me a revised postage label she sent me this message about an hour ago

[redwick1]

I am not sure why the post office man is involved 

They have no say in this if it is just your local post office

Contact ebay and tell them the postage label is not enough

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