Oops message when trying to message seller regarding faulty item bought 2 months ago... HELP!

[uk-halda]

Hello! Bought an LED watch in mid-April as a birthday present in May. Started losing time frequently, which is still the case after replacing the batteries. Tried contacting the seller, but keep getting the message, 'Oops, something went wrong. Please try again later'. Can anyone please help? Many thanks

[red_magpie]

There is no point in contacting eBay. Bay provides a 30 day money back guarantee for most items sold here, but after that they have no further interest.

PayPal buyer protection lasts for 180 days, but only covers faults present on delivery. Neither will get involved in warranties or faults that occur in use.

Any responsibility now rests with the seller. If they're a UK business seller you may have some statutory consumer rights, but enforcing them for items bought on eBay can be difficult or impossible. Even manufacturers' warranties are liable to be invalid for items bought here.

You can consult trading standards or citizens advice, or consider using the small claims court or the Courts and Tribunals internet-based money claim service: https://www.moneyclaim.gov.uk/web/mcol/welcome.

If the seller is abroad, there's unlikely to be anything you can do. Good luck, but with no certainty of after-sales service and warranties that often prove valueless, buying from unknown sellers on eBay is not like the shops.