Not received a refund and ignored by seller

[japlo_3011]

How do you actually complain about an issue directly to eBay?

ive paid for an item. Told 2 days after it should be delivered that it's cancelled and then no refund with the seller saying it's up to eBay. 

[61stephenuk]

Find the item in your purchase history and to the right select I havent received it from the drop down to open a case for Item Not Received,without tracking showing delivery seller will have to issue full refund and will also get a defect mark against their account.

You can also leave feedback stating something like Seller refused to complete transaction

[japlo_3011]

Thanks very much.

Sent from my iPhone