Non-payment Invoice

[rlloyd09]

I have a non-paying bidder which I have raised a case for yet I'm still being charged for the sale on my invoice?

[arkwebus]

You open the non-payer case after 2 days and close after a further 4 days.  You get a fee credit.

Depending on how long you actually leave it the fee credit may fall into the next charging period.

[rlloyd09]

It was raised over a week ago?

[arkwebus]

You opened the case over a week ago and now you need to close it. Then you will get the fee credit.

Best wishes

[siennagoldmgf]

Did you close it? You have to after 4 days otherwise you won't get refunded.