27-09-2020 10:25 AM
if you receive an item that isn't as described all you have to do is go to the Resolution Centre and open a not as described case
wait for the seller to issue a prepaid returns label
if they don't do this voluntarily you return to the case and ask ebay to step in
once you receive the returns label you return the item for a full refund
if you return without using the prepaid label there is no way to get the seller to pay for the return