No FM code for click and collect item

[Anonymous]

Seller forgot to put code on item when sent so I have not received an FM code to allow me to collect the item. How do I go about rectifying this?

[redwick1]

The seller did not forget he does not send the code it is ebay that send it by text of email.

It has nothing to do with the seller

If you have not received it then you contact ebay and ask them for it

Top of the page uder Help and contact then scroll down to see what options are there

Phones open at 8 am on a weekday

[61stephenuk]

If the seller has not put the ECP code on the parcel it will be rejected at the store and returned to seller if they had a return address,if no return address it will be disposed of by the store.

You will have to open an Item Not Received case with eBay and without proof of delivery the seller will have to refund,escalate the case asap usually around 3 days.