Newish seller re refund to buyer advice.

[2015-5275]

Hi guys, I'm relatively new  to selling and would like some advice.

A buyer bought very old iphone, worked when I sent as I had to wipe all my data, buyer now asking for refund as says not working and stated "even screws were rusting"?!    Means they have probably now damaged it beyond anyones use.    So, as under £20, I intend to refund in full and then block them as not worth losing more money paying for them to send it back.

Am taking this as a learning process but have some questions:-

Buyer has 100% feedback over 150 received in last year, except they have only been a member for 6 months?  How can they do this?

A lot of their feedback is day item after item (10 or so) bought by the same buyer, coincidently based in the same town?  

And lastly, is there any way to include a 'video' in your listing to prove your item is  'working'?

Otherwise, in future, I will only sell 'non-working' items and cover mysel!

Many thanks

[2015-5275 · Accepted solution]

This is the bit I don't see how they can have if only member for less than 6 months.   When I started, everything stayed in 1 month.  

I agree with all else and many thanks for your comments.   I am learning all the time.

[papso22 · Accepted solution]

They have received 57 feedback in the last month, 163 in the last 6 months, and 163 in the last 12 months. If they registered their account and started buying immediately, then if the account is just over 6 months old, then the early feedback will be in the 12 month column. If the account is less than 6 months old, say 5, then there should be nothing in the 12 month column, but there will be feedback in the 6 month one. There may also be a mismatch caused by feedback months not being the same as calendar months, but I don't know if that is the case.

[**peaseblossom**]

1.  Feedback in the last year is just the way ebay phrase it.    So the buyer's feedback is only for 6 months but that time period is within the last year.

2.  Could be shill bidding but almost impossible to prove.

3.  However you list an item if a buyer sets out to rip a seller off they tend to succeed as ebay nearly always sides with buyers.  Phones are probably more targetted by scammers than most items but overall buyers just want their item.

[2015-5275]

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