Negative feedback

[19932003]

Can’t believe a buyer has left me negative feedback? She’s basically told a pack of lies, and I’ve asked eBay to step in and they won’t? I’ve been a seller / buyer on here for 14 years. You’d think that would count for something. Basically anyone can just ruin your feedback for no good reason. Has anyone had this happen to them?

[arkwebus]

@19932003

Thank you for the update.   This - to some degree at least - shows how pointless it is for buyers and sellers to communicate!  If the buyer thought that the item was "late" then all they do [and they do not "ask you for a refund"] is to open a "not received case" in the resolution centre on the day after the last date stated by eBay for delivery.  There is then 8 days for the item to arrive.  If you can show  - by entering the tracking in the case - that the item has been "delivered" then you win the case and if not the buyer wins and you refund.  The seller in these cases is somewhat protected in that it is "delivery" that has to be shown not even "delivery to the buyer".  Again it is pointless "communicating" and sending a copy of the postal receipt which is for your benefit.

All I might have done after the initial [possible] contact from the buyer is to advise using the formal eBay system.

If you have not done so you can add a reply [in very temperate and factual terms] to the feedback