Negative feedback

[19932003]

Can’t believe a buyer has left me negative feedback? She’s basically told a pack of lies, and I’ve asked eBay to step in and they won’t? I’ve been a seller / buyer on here for 14 years. You’d think that would count for something. Basically anyone can just ruin your feedback for no good reason. Has anyone had this happen to them?

[arkwebus]

If a buyer is unhappy then they should open a not-as-described case which you accept, issue the return-post label and then you refund.  Without any fuss or communication. You then have a happy buyer and if that were me I would give +ve feedback for good service. 

You are a business seller and even if buyer had changed her mind she could return.  I wonder if you made that clear [or started arguing?]

@19932003

[19932003]

No I sent the item, the buyer put a dispute it claiming it was late and wanted proof of postage. I sent proof this morning, then s few hours later the buyer ended the dispute, obviously they’d received the coat. Then didn’t message to say they was unhappy with it, and wanted a refund, they just put bad feedback on. Never or hasn’t even asked for a refund. Also if asking someone to be patient is being Rude, then I guess it’s time to give up on here

[19932003]

Buyer didn’t even ask for a refund or message me to say they were unhappy. I asked them to be patient for the delivery, so that I think I’d why I’m being called Rude