Negative feedback left - ebay policy not working?

[man-u-friend]

so buyer does not pay. unpaid case open after 2 days. Buyer leaves unfair feedback that I have an attitude problem before the unpaid case closed. I ask ebay to remove, they refuse. In searching for help on this I find this:

****Help-fees-invoices-getting paid-resolving unpaid items with buyer "additionally feedback from buyers who haven't paid is blocked automatically with unpaid item assistant. As soon as the unpaid item assistant opens a case the buyer can't leave feedback until the case is closed and you've received payment"

so he should not of been able to put any feedback according to ebay policies.

this is in ebays own policies which they are not adhering to. so now trying to find/contact someone with this information

[john1297576 · Accepted solution]

Were you using Unpaid assistant? If not did you close the unpaid case?

Once an unpaid case has been closed you can request any Feedback left be removed.

It does sound to me that either you were not using Unpaid Assistant (that is automatic and case closes after 4 days if unpaid) or you opeed an Unpaid Case Manually and DID NOT close it.

If you did close it then the selling fee would have been refunded and you would have to explain to ebay that buyer had been given an Unpaid Strike and Feedback should be removed.

[man-u-friend · Accepted solution]

It was opened manually. My fault because I had cash payment excepted, I must of copied form over and kept ticked. Because of that unpaid assistant did not work automatically even though it was in my settings to. Bad luck that the negative feedback stays as well even though it was the other person with an attitude problem. Quickly checked all my items so the same doesn't happen again.
Thank you for your help.

[tobiasd4]

If buyer pays, they can leave feedback,if you close as unpaid, neither of you can leave feedback.

[man-u-friend]

well he left negative feedback before case closed

[tobiasd4]

Close case as unpaid after 4 days, then contact ebay to get feedback removed.
If buyer pays, you can still ask for it to be removed.

[arkwebus]

If buyer does not pay then when you close the case the feedback should disappear.  You Response probably breaks eBay's rules as you may not mention cases.

If it does not disappear then contact ebay and remind them of their policy

@man-u-friend 

[man-u-friend]

thank you.