Negative Feedback

[emmielou4cat]

Hi anybody,   back in April I received undeserved negative feedback from a buyer.  She kept insisting that I'd addressed it wrongly.  I explained to her that the Address Label was printed from eBays Packlink to her official eBay address and without waiting to see if the item turned up she left the undeserved Negative Feedback.   After a week of it sitting in the same place on the tracking I applied for a refund for a lost item.  I informed the buyer each step of the way of my actions.  I have now received the refund from Packlink and the buyer has been refunded.   I asked eBay to look into the undeserved Feedback but a month later I've not heard anything from them.   Has anyone any ideas on where I go from here please!

[redwick1 · Accepted solution]

Did you refund the seller straight away or wait for the refund from packlink?.

You needed to refund straight away.

If you dealt with it properly then you can ask the buyer to revise the feedack

Other than that all you can do is to ask ebay again go to Seller Help

and try from there

[emmielou4cat · Accepted solution]

Hi, thanks for your help and info. I've now asked ebay again via Sellers Help, so I'll wait to see what happens, again many thanks.

[plpmr]

the neg is too old to revise.