NO RETURNS LABEL RECEIVED

[silverlode2x]

I started a return to a seller as the item was described as great condition but bits were missing. The return was accepted on 22/6/16 and Ebay said i must return the item within 6 business days. The seller said they had sent me a returns label in the post but I STILL havent received it. I've messaged the seller twice and they said they have sent the label. I'm not sure what to do now??? I definitely have not received the label so how can i return the item within 6 days???

If the seller does not respond how can i Alert Ebay that I have not returned the item because although the seller told Ebay they had accepted the return and sent me a label, they clearly have not?

Thanks for any advice

[nightnursekitten · Accepted solution]

You should by now have the option to ask ebay to step in..ie escalate the case

Do this and you will receive as part of the dispute a pre paid (charged to the seller) label.

Input the tracking number you get from the post office into the dispute and once attempted delivery is shown you should be refunded