My item doesn't match the listing description

[ivanugrechelidz-0]

Hello, i received item, which doesn't match the listing description, this item is laptop and some lf the keys on the keyblard is damaged, i sent massage to seller aboit this, but nothing is answer. What can i do? I want to fix this problem. Please help.

[redwick1]

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...