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Missing items from purchase that arrived today.

giftbox-online
Engager

‎11-01-2021 4:57 PM

Hi all

 

Received a purchase earlier, 2 items that were in the photos and in the description are missing.  I contacted the seller, they advised that they have them and will send them out at their cost.  Then, did a complete 360 and say they're not going to, and if I have an issue to send the whole lot back and get a refund.  To add to this, they've said that if I don't send their item back "they have my billing address and will send the police as it's fraud"!!

 

Is there anything request wise Ebay can do, such as "item received not as described case"?  All i can see at the minute is to request a refund and send it all back, which I don't want to do as the rest is fine, I just want what they have admitted they've got, but are now refusing to send out.

 

thanks

 

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arkwebus
Experienced Mentor
‎11-01-2021 5:02 PM

oh what rubbish!   Fraud!  Not on your part as you have paid and got less than you want.  The only way forward [and in future do not contact the seller] is you open a "not as described case" in the resolution centre [link below]. He sends you a lable to return the bists and when you do he refunds.

 

If he does not snd the label then escalate to eBay after 3 full days and simlarly if he does not refund when you return.  The label has tracking and ebay can see progress.  The seller "might" refuse delivery but - for a return - attempted delivery is enough

 

@giftbox-online 

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Comments (1)
giftbox-online
Engager
‎14-01-2021 2:40 PM
Thing is, I don't want to return it, all I'm asking for are the 2 missing items. Ebay have said there's an option to open the case as you mentioned, but when I try the only option is to return it. Not to dispute what's turned up/not turned up.

The seller has messaged again and again. I've tried to make it clear and concise in a message to them, even broke it down into bullet points, but they are now point blank refusing to send out what's missing and are still claiming I commited fraud!!

It's getting totally out of hand. Their feedback to and from other people proves they're like this pretty much all the time.
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