Misleading purchase............

[trendier1]

Put yourselves in my shoes, and step your way through the following.......

I wanted to buy a 400g tub of Sudocrem.

I googled 'Sudocrem 400g' & could get an idea of price, around £5, but most places add p&p of course.

The eBay google entry lower down the page mentioned £5.98 to £6.68 and free delivery.

I clicked on that and saw a big photo of a 400g tub of Sudocrem, the 'LAST ONE', for £5.98 inc p&p.

I put it in my basket, went to checkout, and quickly paid for it as it was the 'LAST ONE', not noticing that the tub size had dropped to 60g for £5.98!

And so that is what arrived today, much to my surprise and bewilderment.

My order of course says I bought 60g for £5.98.

You can buy 60g of Sudocrem anywhere for around £2 (plus p&p)!

Strangely, if you go to the seller's eBay shop, they only have the 60g size, for £5.98, but the big tub photos they show are of the 400g tub of Sudocrem. The 'LAST ONE' ploy is good too!

I had to carefully go through the buying sequence again, and it is easily repeatable.

I think this seller has found a way of misleading buyers and profiting from it.

What do you think?

Has this practice been found elsewhere on eBay?

[red_magpie · Accepted solution]

The moral is to check exactly what you're buying before finalising the purchase. We've all bought something that wasn't quite what we thought it was.

It's possible that the seller used the wrong picture to mislead, but just as likely that they just picked the wrong stock photo. All tubs of Cudocrem look much the same.

On eBay, the photo forms part of the description, so if a 400g tub was illustrated in a listing for a 60g tub you can use eBay's money back guarantee: https://pages.ebay.co.uk/ebay-money-back-guarantee/