Mis sold item

I bought ten plant pots that were pictured as having drainage holes. There was even a caption to say they had drainage holes.
I paid £10.99.
They arrived with no holes.
I contacted the seller.
They have removed the picture and description showing the holes.
They want me to send them back at my expense.
Or they will let me keep them for a £3 refund.
Am I entitled to a full refund as they mis sold them?
And why should I pay overseas return postage?

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Answers (1)

tobiasd4
Experienced Mentor

Check item in purchase history, that is your item, seller may have changed current listing.

Did listing say posted from UK, if so open item not as described case, seller provides returns label, you post back for full refund.

Escalate after 3 working days.

Even if said posted from China (which I suspect), still worth escalating to ebay.

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