Mis-sold item out of 30 day return period

[alisonj8262]

Just wondered if anyone can advise me re. making good on an item that I think has been mis-sold. I bought this phone in the belief that it was unlocked - because that's what it says in the item description - but it turns out it is locked to EE. The seller says is my fault beacuse it was a multi variation listing and it listed the network as EE. I think if the item title includes the word 'unlocked' and it is listed as 'network unlocked' in the item specifics then it has been wrongly described.

I couldn't return it through the usual eBay process because the 30 day window has closed (partly my fault - turns out the phone takes a nano SIM, which the description also didn't mention, and it took ages for my network to provide one). 

Any advice on how I dispute this with the seller? I have contacted the seller and they won't help, and I can't find how to get help from eBay with this.

Thanks!

[red_magpie]

If it's more than 30 days since you received it eBay won't get involved.

How did you pay? If by PayPal you can still file a dispute under Paypal's longer, 180 day buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...

Unlike eBay, PayPal requires the buyer to pay for the return postage, unless you first register for their (free) "Return shipping on us" service, see: https://www.paypal.com/uk/webapps/mpp/refunded-returns