Making a counter claim

[ega12golf]

Would like advice on making a counter claim. Is there a point? Or do ebay just blindly accept buyers claims for return because I wasn't really consulted for my side of the sale. Spoken to customer service who recommended that I make a counter claim after 6 days of item being returned. Really feel I've been mugged with this one. Thanks angel.

[corred]

@ega12golf

If the buyer opened a not as described case then it is virtually impossible to win any appeal as the goods never passed through eBay's hands & the Money Back Guarantee is there to protect BUYERS not sellers

[*vyolla*]

They mean appeal, there is no counter claim feature. You'll need to refund the buyer and then appeal.

Without knowing the circustances, it's difficult to comment. 

[ega12golf]

Ebay have refunded the buyer. But still waiting for payment to come out of my account. Do I have to wait until then.

[*vyolla*]

Some cases can be appealed, some can't. Again, without having a clue what your case is about I couldn't tell you.