Lost item

[mr_mystri]

Does anyone know where I stand if I purchased a listing from a seller to be collected from a pick up point and on eBay tracking it stated item was delivered but in another screen it states the item is being prepared! No pick up number was sent by eBay in order for me to quote at collections to pick up! Contacted the seller and they state the item was delivered! Attended collections at Argos and they state nothing has been booked in and if it was booked in I would have received a ref number from eBay to quote!!
So now I’m stuck in the middle. I need to contact eBay and everywhere I click it states there’s an action pending which I raised at the time of query. But I want to speak to Ebay to express my concerns and I can’t find anywhere on the app that lets me do that as it keeps taking me back to the listing screen of item I purchased!

[tressygirl · Accepted solution]

Contact eBay CS and explain you need your code to pick up your Click & Collect item,  as status confirms delivery to the store.

To contact eBay Customer Support type in Advanced Search in the Help & Contact tab top of your eBay page , and scroll down to bottom of that page, there should be two options for contact, Chat with Us, and Have Us Call you. Both will give an approximate waiting time too.

Lines are open now until 10 pm tonight.

[mr_mystri · Accepted solution]

Thank you for response
At Argos the store rang ebay and explained and eBay said it’s not showing on their system as delivered and booked in hence why a code wasn’t sent to me
So both parties are saying two different things
I’ll contact them again as you day and hopefully speak to someone else who may have an answer as the ebay representative I spoke to seem to have problems understanding the English language and understanding what my point was. She just stated there is no code to give as it’s not been delivered.

[mr_mystri · Accepted solution]

I eventually got a code from eBay for collection.
The problem was with Argos collection
They received item and apparently thought it was stock for them as opposed to an eBay pick up, so they opened it and realised what it was, it’s all a little confusing. Anyway I now have item
Thank you for your advice

[tressygirl · Accepted solution]

Eeee, that Click & Collect is just fraught with problems , but glad this has all worked out for you.!

[mr_mystri · Accepted solution]

Yes. Only used as I work shifts but will give that a miss in future
Not acceptable to be waiting 8 days to pick up an item that was delivered on time!
👍👍