Losing money on returns

[stevenwhiting]

Just had my very first return request 😞 the item was sealed and new but once they opened it, it appears to be faulty.

Anyway. I've accepted a return but realise this is the biggest downfall of using Ebay. When the item sold for £200, I never got that full amount because ebay take their cut and then paypal took their cut. Unfortunately, I guess I have to refund the person their full £200 back so I'm out of pocket 😞

Then to add to that ebay charging for a return label!

[double_o_heaven · Accepted solution]

If the return has been done properly through ebay as it sounds like it has, then ebay will refund their fees.  Paypal however do not.

Moving forward and onto Managed Payments, ie away from paypal, all you should lose on a return in respect of fees is 30p.  Obviously you will still lose 2x postage though.

[stevenwhiting · Accepted solution]

Ah thanks. I didn't know they refund fees. Would rather use something other than PayPal but don't know what options others use that are trusted by buyers.

[stevenwhiting]

Do you have to refund the return charge as well? As that didn't show up as an option when I did the refund only the price of the item and the postage.