Leaving ebay

[6644sandy]

Hello,  I have been a member of eBay since March 2005.  I have 100% excellent feedback, and have never as far as I know, upset any other member.  Three years ago I bought a car on this site, it had an eBay money back guarantee ‘sticker’ on the ad, so I felt quite safe.  Unfortunately we found out within a few hours that we had been ripped off. The car cost £880, plus a day off work and a long journey. I assume a fee was collected by eBay but they were nowhere to be seen when I needed help and said I should have read the small print, where it said there is no guarantee on vehicles. I didn’t read it as it said on the page that the item was covered.  And  even though we managed to dig out by asking the named service garage and other detective work that the whole ad was full of lies they didn’t help us.  He didn’t live where he had said, or work where he said, the car didn’t run on gas, and it hadn’t been serviced at the named garage. We couldn’t get it repaired, and after a couple of months we got our previous car fixed and put it through its MOT.  The car we bought on eBay sat on our drive until we decided to sell it last month on eBay. We were as truthful and honest as we could be and had had two buyers offering £254. It went to the earlier bidder who never picked the car up, or paid us.  The other bidder was from a breakers, which would have been perfect. We sent 8 mails to the one that never got back to us, contacted ebay to say what had happened, got advice to relist  which we did in case the breakers yard bid again.  No one bid, so we relisted  at £155,  at which point a lovely spares man bought it for £165. The fees from eBay for this was £55.95.  I have sold only a couple of items before, so I know my own lack of knowledge and rookie behaviour was to blame, but I feel like eBay would take the shirt off your back if it wasn’t nailed on.  I am sure eBay need honest members like me with excellent feedback, but when my last ordered item arrives I will be unsubscribing.  I have used this space to moan and say how upset I am, so if you have read this, thank you.  Also I thank the honest people I have had the pleasure of dealing with for the last nearly 16 years.  Regards and best wishes to the community.

6644sandy

[john1297576 · Accepted solution]

If you look at your ad. there is no mention of the money Back Guarantee on that.

I can only guess that when you bought it, the seller had possibly listed in the wrong category, which would have the MBG on it.

Seller may have made a mistake, or did it deliberately to avoid the listing fee and depending on price save also on the selling fee. Possibly taking advantage of a reduced Final Value Fee offer, which again would not apply to Vehicles listed in the correct category.

[tressygirl]

I have read your post,  and I do fully understand the frustration and upset that lies behind it,  but you do say and rightly, half way down it was your rookie behaviour that cost you money here!

eBay is a massive mulit billion  $$  Company and site,  there are many rules to abide by,  and when they are fully followed,  there are few times that money is not refunded when it needs to be.

Buying cars,  has no eBay MBG they have explained that by having to  read the ' small print'  , yes I know who does,  but if you don't,   it can cost  you,  as it did here.

Cars have to be fully inspected before purchase,  you do have the luxury there to be able to do so,  and to walk away and not pay if the car is not as described.

Selling and not receiving payments?  You need to open unpaid item cases,  closing them on day 5 refunds that seller fee.

Believe me,   no one here can put their hand up and say,   they have not made a 'rookie' mistake,  some big some small in cost,  but no reason to leave the site that was not truly,  at fault here.

[6644sandy]

Thank you for replying. I feel the first thing that went wrong was the guarantee eBay had on the initial sellers page. That is what makes me feel they are a multi billion company that isn’t as honest or direct as they could be. I will not be so stupid again!
Regards and best wishes.


Sent from my iPad

[tressygirl]

Truly, you are not stupid just been remiss with the rules , and like above , we have all done it! It's always a learning curve on here, for all of us, and all of the time too!