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[anthonrobert18]

What happens when the buyer got refunded but when I received the item back it was not how I sent it. You can see that the item had been tampered with. 

[red_magpie · Accepted solution]

This is supposed to be covered by eBay's condition of returned items here: https://www.ebay.co.uk/help/policies/member-behaviour-policies/condition-returned-items-policy?id=47... In practice, you may find that it's almost meaningless.

You can also can appeal eBay's decision, if they find in your buyer's favour, but don't build up any hopes: https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-it...

You may be lucky, but other sellers have told us that eBay's response to items being returned damaged, or even swapped for another one, was that as eBay didn't see the item the seller delivered, or the item the buyer returned, "they are not in a position to take sides and verify who has the valid complaint". EBay's idea of not taking sides is to find in the buyer's favour, and require the seller to refund them!

I suspect that eBay is afraid that if they turned down a case that was genuine, the buyer could sue them for not honouring their money back guarantee. EBay doesn't give any guarantees to sellers, so the safe and easy answer is to give the benefit of any doubt to the buyer, and make the seller refund them.

The user agreement requires users to accept eBay's decisions on all disputes. EBay is unregulated, so there is no right to any independent appeal.

[anthonrobert18 · Accepted solution]

Thanks. They said they will only give me the fees. Thanks for your help.