Lack of refund for returned item

[aunty_anita]

I returned a faulty item following instructions from the seller 2 weeks ago but have not received a replacement or refund or any form of communication from them.  Status just comes up as waiting for return.  I have proof of posting.  Where do I stand?  Ebay say they are dropping the case in a few days.

[023mjc · Accepted solution]

If you followed the instructions to the letter you will have a tracked receipt, not just proof of postage.

Add the tracking number into your case details, and escalate the case when it's been open for 8 full days or more.  if tracking shows delivery, your refund will follow.

[aunty_anita · Accepted solution]

They did not ask me to track it, the cost would not justify it as less than a fiver

[023mjc · Accepted solution]

Who didn't ask you to track it ? If you mean the seller, then of course they didn't - that's how they get away without refunding. You couldn't have followed the instructions in ebays money back guarantee, because if you had, the seller would have been made to send you a pre paid tracked returns label. If they thought it wasn't worth the extra postage they can just refund you without return.

[aunty_anita · Accepted solution]

Looks like they have conned me on this occasion, will have to put it down to experience and not put my trust in sellers.

[aunty_anita · Accepted solution]

I escalated this to ebay and they said that as the seller had supplied the postage label delivery was their responsibility. They immediately refunded my money. I guess these types of sellers do not bank on buyers being so persistent over small value items. Justice done and case closed.