Lack of refund for returned item

[aunty_anita]

I returned a faulty item following instructions from the seller 2 weeks ago but have not received a replacement or refund or any form of communication from them.  Status just comes up as waiting for return.  I have proof of posting.  Where do I stand?  Ebay say they are dropping the case in a few days.

[nightnursekitten]

Have you entered the tracking number from your return into the case so ebay can see the seller has it back?

[aunty_anita]

Yes

[nightnursekitten]

And escalated to ebay?

[aunty_anita]

Every time I try to escalate to ebay it takes me round in circles and just says the seller is waiting for the return. Not sure how else to escalate it to ebay.

[nightnursekitten]

What does the tracking status say?

[aunty_anita]

It seems wrong that because I opened a return request I can not even leave feedback.

[nightnursekitten]

You will be able to leave feedback, but leave that til the case is closed

[aunty_anita]

The seller is saying that he has not received the item back and that th3 tracking reference did not show anything. I used his return label and got proof of posting. Is this not good enough. I don’t know what to do and cant seem to find the righ5 link to contact ebay. Should I go to Paypal? We are talking about less than a fiver but it’s the principal as I hate con artists.