LOSS OF PAYPAL FEES ON EBAY CANCELLED ORDER

[snackpacklimited]

Hello everyone,

here we go with a new issue that sellers will have to face.

New PayPal agreement, (agreement? We are just compelled to accept...), states that transaction fees will not be reversed anymore; what does it mean for sellers?

It means that everytime a seller will refund an order, the seller will face a loss!

At the moment, it looks like that the sellers have to issue full refunds to receive a final value fees credit, but in that way, nowadays, sellers will lose PayPal fees; otherwise, if sellers will issue partial refunds, deducting PayPal fees, sellers will not qualified to receive a final value fees credit by eBay, and consequently facing a loss again.

On expensive items, or high volume of cancellation/returns, the loss would be very high.

The only solution is that eBay has to update its own policies on "Sellers Protection" and allow sellers to issue partial refunds, (deducting PayPal fees).

I don't know how to contact a relevant team to bring this query to the attention of eBay policies makers.

I hope the community of sellers can help.

[plpmr]

As eBay are dumping PayPal, PayPal don't now refund fees as they have done their job in processing the original payment.

[snackpacklimited]

Thanks for your reply.
That's absolutely fair, I am not complaining about PayPal decision.

What I am saying, is that eBay should update its policy to avoid the seller facing an inopportune loss.

[tobiasd4]

As ebay & paypal are separate companies, I guess ebay don't care!