Items not arriving - Italy

[jow6647]

Hi does anyone have problems with items not arriving when sent to Italy? I use Royal Mail International Standard postage and am considering either stopping selling to Italy or stating that items with an auction value of £25 or over the customer pays for tracking. What do you think?

[tobiasd4 · Accepted solution]

Italy has been a problem for a long time.

But doesn't matter whether you send to UK or international, if you don't send tracked & buyer says not received, you have to refund.