Item not received

Hi, 

I always post recored and attain photos whilst wrapping and pictures once sealed with tracking number and anti tamper tape, I've a feeling the buyer is trying to short shift me, I've contacted their sorting office and left a message in relation to the item and contacted the buyer asking her to contact her mail sorting office but she serms reluctant to step up to do this.

Does anyone have any ideas in going forward as feel that this is a rouse to get money from me 

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if the tracking is not showing delivery you have to take them at face value and refund their money.  

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