Item not fit for purpose

[gollyseren11]

I bought a controller for my grandson for Christmas it has a button that's stuck so does not work I've contacted the seller but they are only offering a%back I want a refund as its useless for my grandson use

[arkwebus · Accepted solution]

As @redwick1 says I would find it unlikely that ebay will sort it out when they realsie the detail that you are past the 30 days. 

If they do so you are very lucky; please come back to us. 

Paypal is a better bet!

@gollyseren11 

[gollyseren11 · Accepted solution]

Thank you I've been in touch with e bay now and they are sorting it out

[arkwebus]

I say again that eBay only has a system which works up to 30 days and you are well past that.  Their staff would certainly have no authority to extend that time. 

If you do get the money then please let us know.    I hope that I am wrong!

@gollyseren11   @redwick1 

[redwick1]

You dont need to talk to the seller

You have 30 days to open a dispute on ebay 

when did you receive it?.

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

http://pages.ebay.co.uk/ebay-money-back-guarantee/

You are also covered by the paypal money back guarantee 

If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day

[gollyseren11]

It was bought in October delivered October 23rd for a Christmas present so
its past the 30 days but it's not fit for purpose

[papso22]

Then your only hope is that you can persuade PayPal that it was faulty from receipt. Otherwise, you still have your statutory rights, but you are on your own with those.

[redwick1]

Too late for an ebay dispute you had 30 days top open a dispute on ebay.

Try opening a dispute in paypal if you paid that way
Sign up to their return postage first if you can

[gollyseren11]

Thanks for your input I've now had a phone call from e bay and they are
sorting it now.

[redwick1]

You had 30 days to open a dispute on ebay.

Can you come back and let us know what ebay do.
Tehy often say they are sorting it out but dont

If they sort it out then it would be interesting to know as they are going against their own policies