Item not delivered and money not returned!!

[opgb7445]

Hi, I purchased item from eBay and item not delivered to me, eBay closed my case stating that it is delivered??? Despite my repeated emails, and providing evidence from Royal Mail confirming that item not delivered to me, neither seller nor eBay returned my money, neither sent my lost item again, which is against the buyer's rights and unacceptable. What should I do??

[arkwebus]

If you purchased something you got it from a seller not from "eBay".  If you opened a non-receipt case with eBay then the only ways it can be closed are that you were too late opening the case, did not escalate the case after 3 full business days or that the seller proved by tracking that it had been delivered.

@opgb7445