Item lost in post

[excellentcoinz]

I sent an item to a buyer in Italy, It hasnt arrived and post service has acknowledged this, and offered to refund me. I have advised the buyer to seek reimbursement through opening a Lost Item Case but he has not yet done this.

I now learn that he is himself in contact with the postal service and seemingly attempting to claim the insurance money. I assume that the contact with PO is with me, and it is not an option for him to be reimbursed directly... would that be the general view?

Thanks for insights 

[tobiasd4]

You claim from UK Royal mail.

May be different in Italy & they can claim from their own postal service. As long as RM refund you don't worry.

Do not refund buyer unless they open ebay/paypal case.