Item hasn't arrived

[raymondmahood2012]

I am trying to ask ebay to step in to help me with an order that hasn't arrived. I am trying to follow the instructions to do this but can't find the 'see request details'  part after I have found item in 'purchase history'. Can anyone help me?   PLEASE!!!

[redwick1]

It depends on which site you are on Seller hub or the Classic view. ( this has probably been removed now.

Go back to the resolution centre at the bottom of the page 

or on the Seller Hub under Orders then Cases and the option should be there it only

appears exactly 3 full days after you opened the dispute

[raymondmahood2012]

Thanks. I have waited more than 3 days tho.

Sent from my iPhone

[redwick1]

If you have opened the not received dispute then you go back to the resolution centre and the option to escalate should be there. It only appears after the full three days. How long ago did you open the dispute.

[raymondmahood2012]

I’ve left it too long. I opened it on 6/5. Thanks anyway.

Sent from my iPhone

[redwick1]

That does not sound right. Read the ebay policy as it says you have up to 21 days to escalate. https://www.ebay.co.uk/help/buying/default/ask-ebay-to-step-in?id=4701