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Item damaged by courier using Gloabl Shipping Programme

Hi

 

THis is the first (and last) time I will use the GLobal Shipping Programme

 

I sent an item to a buyer in France which looks like it has been damaged in transit. Buyer has now raised a paypal dispute for a refund and the amount has been suspended in paypal but ebay rules clearly say I am not respsonsible for damage once it has received the UK local shipping centre. They sent it on without raising any issues so I assume it reached there fine.  

 

What should I do as I dont see why I should provide a refund for an item I posted in good faith?

Accepted Solutions (0)

Answers (1)

Answers (1)

Don't do anything, PayPal will refund the buyer and release your payment, if that doesn't happen, post here again for advice.

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