Item broken in transit

[600rover]

 item received broken shipped with E bay Shutl who is liable 

[corred]

@600rover

If you are the seller then the buyer opens a not as described case....YOU refund & then try claiming through SHUTL......it is important to realise that SHUTL are not eBay.,.....simply an eBay partner & courier booking service

If you purchased the shipping via eBay then Hermes are not liable as the service was organised via SHUTL & it is they who MAY compensate you BUT the number of things they do not cover is more than what they do cover & the max compensation IF they pay is £25

https://support.shutl.com/hc/en-gb/articles/115004275669-Claims-and-compensation

• No compensation list
•
• The following items are excluded from compensation in the event of loss or damage:
• Antiques (objects over 100 years old)
• Items that are included on the Prohibited Items list, such as any dangerous, hazardous or prohibited goods (as detailed in our Prohibited Items section)
• Sharp instruments eg. knives, gardening and household tools regardless of how they were packaged
• Articles made largely or wholly of gold, silver or other precious metals
• Ceramic or composite items of any description including without limitation glass, mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
• Cameras
• Items which have been strapped together
• Diamonds and other precious stones
• Electrical or electronic items (Monitors, mini fridges, lamps with glass or ceramics, tablets greater than 12 inches, printers containing ink or toner)
• Food items
• Fire Extinguishers
• Fossils, Stones, Stoneware
• Furniture (Unless flat packed)
• Items made wholly or partly of glass
• Jewellery (Antique items, any items over liability limits)
• Kitchen appliances (white goods/coffee machines/microwaves etc.)
• Lighting
• Paintings / canvas prints
• Spectacles
• Telescopes
• Watches (Antique items, any items over liability limits)
• Liquids
• Marble or any stone derivative
• Bankers' drafts
• Current bank notes
• Currency notes or coins
• Credit cards / debit cards
• Uncrossed postal orders which do not state to whom they are to be paid
• Cheques or dividend warrants which are uncrossed and made payable to the bearer
• Bearer securities including share warrants
• Scripts or subscription certificates
• Bonds or relative coupons un-franked postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed)
• Coupons, Vouchers, Tokens, Stamps
• Lottery tickets, scratch cards or similar
• Items which can be exchanged by themselves or with any other item for money or goods or services. For example, gift cards or certificates.
• National insurance stamps
• All tickets including travel and events
• Musical instrument hard cases and suitcases when used as external packaging
• Musical instruments
• Negotiable documents
• Perishable goods
• Plants, seeds, flowers, and plant derivatives
• Prescribed drugs
• Real fur
• Resin items, amber and composites
• SIM cards
• Tobacco and Tobacco products

[angelah1847]

You could make a claim to Shutl though they may say that the packaging wasn't appropriate.

https://support.shutl.com/hc/en-gb/articles/115004287125-Lost-or-damaged-parcels

Ask your buyer for photos of the damage to the item and packaging.