Item been collected- buyer has no barcode to send me

Hello, I've recently sold an item that was paid for and the buyer came to collect it themselves. It still shows as ' arrange for collection '  in my account and I can't specify it has been collected without a barcode from the buyer. She doesn't have this info to give me and I don't want it to affect my ratings being at the status it is now. How can I mark this as collected without the help from the buyers input? Thanks in advance , J 

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use the full site not the app and mark the item as dispatched

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