Issues with a buyer

[emilylovedhim03]

Hi,

i have had some issues with a buyer, I sold a piece of jewellery that was an unwanted gift, I had no proof of purchase, no branded packaging and I was unable to confirm if the item was a genuine branded piece or not, which I had stated to the buyer. I informed them the item is as per the pictures, with the packaging as per pictures. All I wanted was the market price for silver of that weight which obviously reflected in the price. The pice was hallmarked and I had cleaned it with sliver cleaner, it tarnished as per silver and I informed the buyer of this before selling the item. The buyer received the goods and opened a dispute with PayPal stating I was a liar and a fraud, was threatening and abusive. I explained my point to PayPal and they stated I had to give a full refund on the grounds the item was not in the condition as described.. which I don't believe to be true, I gave a full refund and now the buyer has left negative feedback again stating I'm a fraud and a liar. I have reported them to Ebay and had no reply. Surely as a seller we have more rights than to put up with abusive and threatening buyers? I never get a reply from Ebay. I would be really grateful of some advice and help on how to get the negative feedback removed. I only ever sell unwanted items occasionally and feel this is really unfair considering I was nothing but honest! 

Thanks