Issue with a seller whos not getting back to me, Ebay not helping me either !!!!! MAD - Help Needed

[keechy19]

I ordered a hand brake actuator back in March from a seller on Ebay for £300 (see attached order info) 

The day it was fitted i drove home and it had failed, the fail light came back on, i messaged the seller straight away and sent them a photo of the warning light, i took the car back to the garage who fitted it and they confirmed that the bake was faulty. 

Since then i have sent the sellar many many messages asking for them to resolve the issue and they are not dealing with it. I can still drive the car, but it needs fixing again.

The seller advertised they gave a 2yrs warrenty with the product, they are now ignoring me and Ebay isn't much help either as i have no way to contact Ebay as all the return options dont deal with an issue after a certain amount of days. 

Can anyone please give me some advice on where i should go next to resolve this and get a refund ?? 

keechy19@googlemail.com

[**peaseblossom**]

It's too late for ebay but you can still open a case direct with Paypal if you used them.  First sign up to get the return postage paid:

https://www.paypal.com/gb/webapps/mpp/refunded-returns

Then open a "not as described" case here:

https://www.paypal.com/uk/disputes/

And escalate it after 2 days and before 20 days.

[keechy19]

i paid using a credit card, if the seller gives a 2yr warranty then Ebay should still do something if the seller isn't getting back to me.

[**peaseblossom**]

Even better, Your credit card should help. Give them a ring. eBay do not get involved with warranties. Their deadline is only 30 days.