Is there any way to speak to someone in ebay

[xxivcarat]

The help centre just goes around in circles. As we all know, more often than not, an article cannot help and we need to SPEAK with a person.  How do I speak to someone with my issue?  My buyer received a parcel damaged and UPS are saying that ebay need to raise a claim with UPS.

[pixiesen2012]

the buyer doesn't deal with the delivery company

your 'buyer' needs to open a not as described case in the Resolution Centre and you need to issue a prepaid returns label and refund the buyer in full once you get the item back

then YOU open a case with UPS to get a refund from them.