INR

[hpvichi]

Buyer opened INR case for the parcel waiting in RM depot. Courier tried to deliver but no answer. 

The buyer cannot be bothered to go and get the parcel or rearange a delivery.

I did everything by the book. What's next? many thanks

[arkwebus]

I take it RM rather than a "courier" tried to deliver ...

The buyer opens a "non receipt" case through resolution centre and you refund in full.  If you put a sensible return address then you get your parcel back and "all is well"

@hpvichi 

[*guinevere*]

I hope this isn't one of those cases where the buyer opens INR, seller is forced to refund, buyer then collects item from RM SO. Fingers crossed.

[hpvichi]

I won't be surprised, these guys know all the tricks in the book. From your
experience is anything I can do ?
many thanks