I want to report a seller who is not helping with information.

[u6b36edfin]

I can't make contact with Ebay staff however. All I get is a loop of contact-us pages and pages of generic solutions. No actual way toget to speak or live-chat with anyone. 

Does anyone know how to actually reach any Ebay staff.

[u6b36edfin]

Thank you Tressygirl. I will give that a try.

I messaged a seller who only had a stock manufacturer picture up. The seller said they would upload some photos in a few days. Tat struc me as odd, making a buyer wait days. 

After eight day I messaged seller again, and asked for the information again that I asked first. This time they obliged.

I tried to message them today after a failed make-an-offer, on my part. Yet the message does not show up in my sent folder. It has made me think the seller has blocked messages. 

[redwick1]

There is no point in contacting ebay. It is up to the seller. It sounds as if they are not bothered about selling to you. It is possible they have blocked you or there has been problems with messages so they may not get through. Whatever the problem it would be best to move on and buy from another seller.

[tressygirl]

You cannot report a seller for this. Also, there has been quite an issue on the site with the ability for sellers to leave a message for a buyer. No idea why some sellers have been reduced to the sending of one and no more, your seller may be facing this, or they do not have the photos you require. So nothing to report,  just the need to find another seller who has the full information that you need for this item.

[redwick1]

In most cases you do not have to contact ebay as problems with items are sorted out in the resolution centre. It is all automated

You can put your problem here and we can try and help

If you really need to contact ebay then top or bottom of the page under Seller help or  help and contact

Scroll down for contact details

It will be call me back or chat with us

[tressygirl]

Contact them this way.

https://www.ebay.co.uk/help/contact_us?id=4814&st=10

The contact links can be found on the left on that page.

Lines open today between 8 a.m. and 10 p.m.

What is the information that your seller is failing to provide?