I purchase a product dated 14/06 o/n 26-07204-50674 and it has,nt arrived and is not listed in hist

[ti-274341]

ory pls help.

[thedemon2014]

Both eBay and PayPal have tools in place to help buyers in your situation. One day after the expected delivery date you can open a case on eBay.

http://resolutioncentre.eBay.co.uk/

If you cannot see the item on eBay then did you buy it as a guest? If so, the item will not appear in your eBay Purchase list and you should complete a case on PayPal if you paid through them. Alternatively, you are too late to open a case on eBay.

If the eBay case fails then open a case on PayPal.

https://www.paypal.com/uk/smarthelp/article/what-should-i-do-if-i-have-a-problem-with-my-paypal-purc...

It is important to use those tools in that order, eBay first then PayPal, and you must follow the procedures and timescales carefully.

The eBay guarantee lasts up to 30 days beyond the delivery date. eBay does not get involved in warranty issues beyond that date.

http://resolutioncentre.eBay.co.uk/

The PayPal MBG lasts for 180 days (about 6 months) but again is not a warranty.

https://www.paypal.com/uk/smarthelp/article/can-i-get-free-shipping-to-return-a-paypal-purchase-faq3....

https://www.paypal.com/uk/smarthelp/home