I need help: Item fraudulently sold to me for £3000 - Money gone and item not received

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I saw a Shepherds hut advertised 03/10/16 and it had 2 persons bidding on it.  I contacted who I thought at the time was the seller to ask measurements.  Answers were given also the offer to send me more pictures via my email address linked to Ebay.

Pictures were sent through to me and were in great detail so I had no reason to query the seller.  Tracey Bond aka Tracey D Vergas.

I sent a listed number of questions to this fake seller and all were answered in a very good manner and it appeared that the seller was knowledgable of the item.

I was then offered to a buy it now for £3000 by BACS transfer and with buyer protection.  I was sent an ebay invoice which looked the real deal with buyer protection and bank details of the seller.  I had family and friends look at all the information I had to hand from this seller and all look good.  As a result I sent £3000 by BACS.

The following day the seller contacted me asking where her money was, I had previously told her to wait until close of business.  Appearing eager this worried me so I clicked on a link that was on the Ebay invoice which sent me to a Ebay live chat room.  I gave the item number and queried if the invoice was legit.  I had a full answer back stating it was and I was protected by Ebay Ebuyer Protection.

Not long after this I received a message from Ebay stating the seller had violated policy but they would not tell me anything else.

I contacted Ebay via telephone and the customer service rep was of no help at all.  Would not tell me anything just that i probable received the message because the seller had taken it off EBAy before item ended.  The rep spoke very little English which is not their fault but did not help in any way.

I contacted my bank and requested the payment was to be put on hold too be told that it had left my account but not the sellers and their account would be held so they couldnt receive the money.

I again contacted Ebay who informed me that I didnt have buyer protection as it was a transaction out of auction.  I didnt know any of this.  I tried to explain I had spoof emails sent to me and links to them but they werent interested and would not help me at all.

I contacted the seller again who stated they were very honest 43yrs old and had children and that they couldnt access there account to see if money had gone in as it had been frozen.  I questioned if we could do paypal to which I had an excuse.

I spoke to my bank who stated that this seller had managed to draw £2200 of the money out of there account and left £800 in there.  The bank immediately returned this to me but will not refund me the £2200 through fraud protection.  I am taking this up with the bank.

The spoof sellers bank account was frozen so Im aware their bank are looking into it.

I havre tried to find ways to contact ebay in writing but have fallen on this.  I have drafted a letter and copied all emails, links etc that were sent to me for them to see that this persons trickery was very good.  

I have lost £2200 and no shepherds hut for it.

I no longer trust Ebay to help me.

Does any one know of a recent address I can send all literature too.

thanks

Sharon

thank you all for your comments but yes I fell for it and yes I'm not an eBay expert!  Lesson learnt.

does anyone have an address for EBay so I can send them all the info I have in the hope it will protect other buyers like myself?