I haven't received the item

I bought a dressing table and I received only the stool...I haven't received the dressing table

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Answers (1)

Answers (1)

Go back and read the description carefully

 

If you bought it as a seperate item then it is not received 

 

If you bought as a set then your item is not as described

 

Open the correct dispute at the bottom of the page under Resolution Centre.

 

Escalate it after a full 3 days of opening the dispute.

 

For not as described the seller needs to send a pre paid label for the return of the item you received

 

If they dont then ebay should when you escalate the dispute.

 

Make sure it goes back tracked and that the tracking is in the dispute.

 

You have 30 days from the day of delivery to open a dispute in ebay

 

Read up on the Ebay money back guarantee

http://pages.ebay.co.uk/ebay-money-back-guarantee/

 

You are also covered by the paypal money back guarantee if you paid that way

If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day

 

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