I have an unrecognised payment how do I find out what it is and how do I get it refunded

[pkrn7]

I have an unrecognised payment and trying to find out what it is and get it refundef

[john1297576]

From all the information you have NOT given it is impossible to make a suggestion.

Where have you an unrecognised payment?  How much is it? What details are given?