I have a problem with a seller

I bought an item from seller and left good feedback from then on it all went south and i couldn't use item without spending more money i contacted seller many allocations
when something went wrong over a month ago I asked for a small replacement part as it was broken because of numerous problems with item they guaranteed me a replacment product for all the problems Ihad had tjat was a month ago and I still haven't recieved anything.after contacting them 2 weeks ago they asked me if i could wait i short while longer that was 2 weeks ago .I feel Ihave been led down the garden path! what can I do?? Thanks
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red_magpie
Experienced Mentor

what can I do??

 

You didn't think to tell us when you bought it?? What counts is how long you have had it, not just that it went wrong a month ago.

 

It sounds as though you must have received it well over 30 days ago. If so, there is nothing you can do through eBay, and PayPal only covers faults that are presnt on delivery.

 

Any responsibility will now rest with the seller. If they're a UK business seller, you should in theory have the same statutory consumer rights as if you bought it from a shop.

In practice, having consumer rights means very little unless you can enforce them. This can be difficult or impossible, as many sellers on eBay don't want to know about problems. Even manufacturers' warranties are liable to be invalid for items bought here.

If necessary, you can consult trading standards or citizens advice. Or, if it's worthwhile, consider using the small claims court or the Courts and Tribunals internet based money claim service, see: https://www.moneyclaim.gov.uk/web/mcol/welcome.

It the seller is a private seller, or abroad, there's nothing you can do.

Good luck, but buying from unknown sellers on eBay isn't like the shops.