I hope you used the correct process. If you receive counterfeit goods you need to use eBay's money back guarantee, through the resolution centre. EBay will enforce a refund, and the seller will have to send you a prepaid return label if they want the sneakers back.
If you only sent a return request the seller may be able to refuse this, and close the request. What you can do then may depend upon whether they're a private seller or a business seller.
EBay won't let you open a second case, but if the worst comes to the worst and you paid by PayPal you can still use PayPal's buyer protection policy to claim a refund.
We can give you more exact information if you give us more details: how and when you paid, which type or return case you used, whether seller is private or business, UK or abroad.
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