I bought an item as a gift for my daughter in February I’m trying to contact the seller and can’t

[weege-13]

How do I get help when the seller and item is no longer listed ? I've tried getting help from EBay but the automated help is no use either 

[ruby*tuesday]

PayPal deal with Card Payments. Log into PayPal and find Resolve a problem down the left hand side. Open a Case for Item Not As Described. Add that you have only just discovered the Fault. Escalate the Case after 2 days but before 20 days. See how you get on. 

[ruby*tuesday]

Nothing you can do through Ebay. They offer a 30 day Money Back Guarantee. You may have some cover if you Paid through PayPal?  Although they don't offer Warranties.

[weege-13]

Thank you Ruby it’s really put me off buying through EBay now. With Amazon
they refund for faulty purchases if it’s a manufacturer problem. I
appreciate your reply I paid by card so I don’t think I can claim it
back. --
Christine Lang