How to release payment for an item that is on hold in PayPal. Buyer not responding to messages

[tressygirl · Accepted solution]

Is it on hold as part of Paypal's 21 day hold for new sellers?   

PayPal have a blanket policy to hold monies from sales, from all new sellers , and those returning after a short break, for 21 days.

They do not have any history from a new seller, and many dormant accounts are hijacked so they wish to see that it is the genuine returning seller coming back to selling on that account .

They need to see that items paid for will be posted out promptly, if they are not they have the money to refund the buyer.

Tracking showing delivery or good feedback received will release the money sooner within 7 days after your item's last estimated date for delivery. If not, then call Paypal, they are very helpful up there in Paypal Towers.

Or,  is it on hold because the buyer has opened a case.  Then  money is on hold until the case is resolved,  or closed by the buyer.