How to make a claim on eBay's money-back guarantee?

[ianthom1]

I returned an item to a seller because it was not as described.  The seller refused a return, so the order status is complete on eBay and I can't find a way to make a money-back claim.  Cannot find a phone number or e-mail to make contact with eBay.  Help, please!

[**peaseblossom**]

Select "I received an item that does not match the seller's description" on here:

https://resolutioncentre.ebay.co.uk/

and escalate it to eBay after 3 working days.

If the seller is in the UK ebay will require them to provide a return postage label so your returned item will have the wrong tracking number on it.   You will have to contact ebay and ask them to change it.

To contact ebay click on "eBay Help", top right of page (or from My eBay pages it's "Help & Contact", top left). Scroll down to "Contact Us" and click on that. Select a topic, the nearest or any topic. On the next page, on the lefthand side you should get links to "Have us call you" and "Chat with us".

[ianthom1]

Please read my post - the seller refused to accept a return - this has closed the matter and I cannot find a way to complain to eBay. Chatting to machine does not help - this scenario does not appear to be covered..